Kurzus nemzetközi vendég- és részidős hallgatóknak

Kar

Pedagógiai és Pszichológiai Kar

Szervezet

PPK Felnőttképzés-kutatási és Tudásmenedzsment Intézet

Kód

HRCM21-131

Cím

Development of Professional Competencies

Tervezett félév

Tavaszi

ECTS

3

Nyelv

en

Oktatás célja

The objective of the course is to gain practical experience in identifying conflicts, in selecting communication solutions applicable in conflict situations, and suitable behavioural strategies. Within the framework of the course, the most important competencies for HR consultancy are also developed, which can support the professional and successful execution of everyday communication situations. Results and acquired competencies: Knowledge: • recognize the possibilities of application of different forms of communication and how to use them adaptively • be familiar with the main communication strategies and tools related to counselling duties • be familiar with the basic features of assertive and nonviolent communication style Abilities: • possess deliberate self-knowledge, realistic self-assessment, and is characterized by success orientation • is characterized by empathy, tolerance, flexibility, and creativity in the application of her/his knowledge Attitude: • is able to identify conflicts arising in their own professional experience, to recognize their elements and to formulate professional solutions • is able to effectively manage communication situations related to different partners • is able to use elements of assertive and non-violent communication in different situation  exercises Autonomy, responsibility: • possess the need for continuous self-development, consciously seeks organizational and individual forms of learning, and continuously uses non-formal learning opportunities based on internal motivation • feels responsible for teammates in teamwork, contributes to effectiveness by synthesizing his / her professional knowledge.

Tantárgy tartalma

Major topics: • Assertive communication • Group and individual communication strategies and techniques • Conflict management in practice • Presentation techniques • Interviewing techniques • Negotiation techniques

Számonkérés és értékelés

Requirements for completing the course: active participation in classes, writing a reflective diary after each session, which reflects the experiences gathered during the training.

Irodalomjegyzék

Hargie, Owen (2017): Skilled interpersonal communication. Research, theory and practice. Routledge. Rosenberg, M. (2015): Nonviolent communication. Puddle Dancer Press. Pollack, J.(2020): Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict. Rockridge Press.

Kurzus szakjai